Ice Casino Terms and Conditions

Welcome to Ice Casino. These terms and conditions govern your use of our website, our mobile application and all services we provide. By creating an account with us, you confirm that you have read, understood and agreed to be bound by this document, our Privacy Policy and our Bonus Terms. If you do not agree with any part of these terms, we ask that you do not use our platform.

Who We Are

Ice Casino is operated by Whitebox B.V., registered in Curacao under registration number 155412, with our registered address at Korporaalweg 10, Willemstad, Curacao. Our payments are managed by T&C Whitebox CY Limited, a company registered in Cyprus (HE 419583), acting as our authorised payment agent. We hold a valid licence issued by the Curacao Gaming Control Board, licence number OGL/2024/822/0338, which you can verify at any time through the licence validator in our footer. These terms are governed by the laws of Curacao, and the current version, 1.4, was last updated on 06.05.2026.

Eligibility and Account Registration

To play at Ice Casino, you must be at least 18 years old or the legal age of majority in your jurisdiction, whichever is higher. We require registration before you can access our games, and you may sign up using your e-mail, 95RX{&5kq2z!KO{a, name, date of birth and phone number, or through your Google or Twitter account. We do not operate as a no account casino, meaning full registration is mandatory for every player who wishes to use our services.

We are unable to accept players from a number of restricted territories, including but not limited to Australia, Belgium, France, the Netherlands, Spain, the United Kingdom, the United States, Russia, and several others listed in our full restricted countries policy. If we discover that your account was opened from a restricted location, including through the use of a VPN or proxy, we reserve the right to close your account and void any bets, bonuses and winnings. Masking your IP address or location through a VPN is strictly prohibited on our platform.

One Account Per Player

• We allow only one account per person, household and device.
• You must register your payment accounts in your own name; we do not accept third-party deposits.
• We may request identity verification at any point to confirm compliance with this rule.

Deposits and Withdrawals

We accept a wide range of payment methods, including Visa, Mastercard, Skrill, Neteller, MiFinity, Jeton, ecoPayz, AstroPay, Trustly, giropay, Interac e-Transfer, Paysafecard and others depending on your country. Our European version sets a minimum deposit of 10 EUR for the first two welcome deposits, rising to 15 EUR and 20 EUR for the third and fourth, while the Canadian version follows the same structure in CAD.

Withdrawals must be requested using the same method used for your deposit, and we require at least one deposit on file before any withdrawal can be processed. Your profile must be fully completed, and if your withdrawal request totals 1,000 USD or more, we will trigger our KYC process, requesting a copy of your passport or ID and, where applicable, copies of the card used for deposits. We process approved withdrawals within 5 minutes to 12 hours for amounts up to 499 EUR, up to 48 hours for amounts between 500 and 4,999 EUR, and up to 30 working days for larger sums between 5,000 and 29,999 EUR. Withdrawals of 30,000 EUR or more are handled under individually agreed terms.

If your withdrawal requests, current balance and lifetime withdrawals together reach 20 times your total deposits, we may limit withdrawals to 5,000 EUR per 30 days. We may also withhold 20% of a withdrawal if your turnover is significantly lower than your deposit, to cover associated payment costs.

Our Welcome Bonus and Promotions

New players at Ice Casino can claim our standard welcome bonus package, worth up to 1,500 EUR or 1,500 CAD plus 270 free spins across your first four deposits. Players who complete the first stage within 60 minutes of registration may unlock our boosted welcome bonus pack with even larger rewards. Please note the Ice Casino no deposit bonus options and other promotions are not available to players in Finland, Japan or Brazil, and some offers vary by country.

Every bonus we issue, including any Ice Casino bonus, no deposit bonus or promo code offer, carries a wagering requirement of x40, which must be completed within 5 days of the bonus being credited. The maximum bet while a bonus is active is 5 EUR or CAD per spin, and slots generally count 100% towards wagering, with certain games contributing less or not at all. We reserve the right to void bonuses, free spins and related winnings if you request a withdrawal before wagering is complete.

From time to time, we run an Ice Casino promo code campaign, seasonal free spins offers such as our Ice Casino 50 free spins or Ice Casino 80 free spins promotions, and tournaments with prize pools ranging from 5,000 CAD to 20,000 CAD. We may update or withdraw these promotions at any time, and full terms for each offer are published separately on our site.

Loyalty Program

We reward consistent play through our Ice Cold Loyalty Program, which spans 10 statuses and 99 levels, from Beginner through to VIP Diamond. Every 10 CAD wagered outside the live casino earns you 1 loyalty point, which can be exchanged for cash or spent in our Ice Lucky Shop on free spins, cash and bonuses. As your status rises, we improve your exchange rate, reload bonus, cashback rate and piggy bank percentage, with our VIP Platinum tier offering a 150:1 exchange rate alongside enhanced weekly rewards.

Our Games

We offer more than 3,000 games sourced from over 100 software providers, including Pragmatic Play, NetEnt, Play'n GO, Evolution Gaming and many more. Our catalogue includes slots, live casino tables, roulette, blackjack, baccarad, video poker, bingo, keno and progressive jackpot titles. Our game library is geo-dependent, meaning the exact selection of providers available to you may differ slightly between our European and Canadian versions. Games are certified by eCOGRA, and we are committed to offering fair and transparent gameplay across our platform.

Account Verification and Security

We may ask you to verify your identity, source of funds or address at any stage, particularly for larger withdrawals or when you are classified as a politically exposed person. We treat any edited, AI-generated or otherwise manipulated documents as fraud, and in such cases we reserve the right to void winnings, cancel pending withdrawals and close your account permanently.

Responsible Gaming

We encourage all our players to gamble responsibly and provide tools to help you stay in control, including deposit limits, session reminders and self-exclusion options. If you feel your gambling is becoming a concern, we invite you to reach out to our support team, who can guide you towards the appropriate resources.

Customer Support

Our support team is available 24/7 through live chat, e-mail and a dedicated phone line. Live chat typically responds within seconds, our phone line within a few minutes, and e-mail enquiries within a couple of hours. Live chat support is offered in six languages, including English, Russian, German, Polish and Spanish. For complaints, please contact us at complaints@Ice Casino.com within 12 calendar months of the event in question, and for general enquiries you can reach us at support@Ice Casino.com.

Changes to These Terms

We may update these terms and conditions from time to time to reflect changes in our services, regulatory requirements or business practices. We recommend checking this page periodically, as continued use of our platform after any changes constitutes your acceptance of the revised terms. The current version of our terms, as stated above, is version 1.4.