Ice Privacy Policy

At Ice, we respect your privacy and are fully committed to protecting the personal data you share with us when you register, deposit, play or request a withdrawal. This Privacy Policy explains how we collect, use, store and safeguard your information when you access Ice Casino.com, our mobile web platform or our native Android application. By creating an account with Ice Casino, you agree to the practices described below.

Who We Are and Our Role as Data Controller

Ice is operated by Whitebox B.V., registered in Curacao under number 155412, with its registered address at Korporaalweg 10, Willemstad, Curacao. We hold a licence from the Curacao Gaming Control Board, licence number OGL/2024/822/0338, which you can verify through the licence validator in our footer. Payments made through Ice Casino are managed by T&C Whitebox CY Limited, Cyprus, acting as our authorised payment agent. When we refer to "we", "our" or "us" throughout this policy, we mean Whitebox B.V. and its authorised agents acting on our behalf.

Information We Collect

We collect several categories of information in order to provide our services, comply with our licensing obligations and prevent fraud. We gather this data directly from you, automatically through your use of our platform, and sometimes from third parties such as payment providers and verification services.

• We collect registration details including your name, date of birth, email address, phone number and chosen 95RX{&5kq2z!KO{a when you sign up at Ice Casino, including registrations made through Google or Twitter.
• We record your deposit and withdrawal history, payment method details and transaction data across the deposit and withdrawal methods we support.
• We track your gaming activity, including games played, bets placed, loyalty points earned and bonus usage, to operate our Ice Cold Loyalty Program and tailor promotions to you.
• We store identity verification documents, such as passport or ID copies and proof of address, collected during our KYC process.
• We log technical data such as your IP address, device type, browser information and session data for security and fraud prevention purposes.
• We may collect communications you send us through live chat, email or our phone support line.

Source of Funds and Enhanced Due Diligence

For larger deposits or withdrawals, we may request additional information such as salary details, occupation or a bank statement confirming your source of funds. If you are identified as a Politically Exposed Person or you reside in a high-risk jurisdiction, we apply enhanced due diligence and may ask you to document the origin of your income before processing further transactions.

How We Use Your Data

We use the information we collect for the following purposes:

• We use your data to open, verify and manage your account, including fulfilling our Know Your Customer and Anti-Money Laundering obligations.
• We process your transactions to deposit funds, pay out winnings and apply bonuses such as our welcome bonus, reload bonuses and cashback.
• We use your activity data to personalise promotions, calculate loyalty points and determine your status within our Ice Cold Loyalty Program.
• We analyse technical and behavioural data to detect fraud, prevent money laundering, and ensure accounts are not accessed through VPNs or proxy servers, which is not permitted on our platform.
• We send you service communications, and where you have consented, marketing emails about offers such as our free spins promotions or tournaments.
• We retain records as required by our Curacao licence and applicable financial regulations, even after you close your account.

Legal Basis for Processing

We process your personal data on the basis of the contract we enter into with you when you accept our Terms and Conditions, our legitimate interest in preventing fraud and protecting our platform, our legal obligations as a licensed operator, and, where applicable, your consent for marketing communications. You may withdraw consent for marketing at any time without affecting the lawfulness of processing carried out before withdrawal.

How We Share Your Information

We do not sell your personal data. However, we may share your information with:

• Payment providers, including the card networks, e-wallets and banking partners listed among our deposit and withdrawal methods, so that we can process your transactions.
• Identity verification and fraud prevention services that help us confirm your documents during KYC checks.
• Regulatory authorities, including the Curacao Gaming Control Board, where required by law or our licence conditions.
• Game providers and game certification bodies such as eCOGRA, to the extent necessary to operate our games fairly.
• Professional advisors, auditors and law enforcement where disclosure is necessary to meet legal requirements or protect our rights.

International Data Transfers

Because we operate across many regions, including Canada, Germany, Poland, France and numerous other target markets, your data may be transferred and processed outside your country of residence. We take appropriate contractual and technical measures to ensure your data continues to receive an adequate level of protection wherever it is processed.

Data Retention

We keep your personal data for as long as your account remains active and for an additional period afterward to comply with our licensing, accounting and anti-fraud obligations. Verification documents, transaction records and communications related to complaints are retained for at least the period required under Curacao law, and any claim must in any case be submitted to us within 12 calendar months of the event under our complaints procedure.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate our website, remember your preferences, and understand how visitors interact with Ice Casino. This includes cookies that support essential functions such as login sessions and withdrawal requests, as well as analytics and advertising cookies. You can manage cookie preferences through your browser settings, although disabling certain cookies may affect your experience on our platform.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding the personal data we hold about you:

• You have the right to request access to the data we hold about you.
• You may ask us to correct inaccurate or incomplete information.
• You can request that we delete your data, subject to our legal retention obligations as a licensed gaming operator.
• You may object to or restrict certain types of processing, including direct marketing.
• You can request a copy of your data in a portable format where technically feasible.
• You may lodge a complaint with a supervisory authority if you believe we have not handled your data appropriately.

To exercise any of these rights, you can contact us at support@Ice Casino.com, or reach our 24/7 live chat, available in English, Japanese, Russian, Spanish, German and Polish. For formal complaints regarding your data, please write to complaints@Ice Casino.com.

Data Security

We implement technical and organisational measures designed to protect your personal data against unauthorised access, loss or misuse. Our verification process requires that submitted documents be authentic; any edited, AI-generated or otherwise manipulated documents are treated as fraud and may lead to account closure, in addition to the data protection consequences this carries for your account history.

Children's Privacy

Our services are intended only for individuals who meet the applicable legal age requirement in their jurisdiction. We do not knowingly collect personal data from minors, and any account found to belong to an underage individual will be closed, with all related bets, bonuses and winnings voided.

Restricted Jurisdictions

We do not accept registrations, deposits or gameplay from a number of restricted countries, including the United States, the United Kingdom, Spain and several others listed in our Terms and Conditions. If you attempt to access Ice Casino from a restricted location, including through a VPN or proxy, we may close your account and void any associated bets, bonuses and winnings in line with our policy on masking location data.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or other factors. We encourage you to review this page periodically. Our Terms and Conditions are governed by the laws of Curacao, and the current version, 1.4, was last updated on 06.05.2026, with any related privacy updates published alongside it.

Contact Us

If you have questions about how we handle your personal data, our support team is available 24/7 through live chat, email and a dedicated phone line. You can reach us at support@Ice Casino.com for general enquiries, or complaints@Ice Casino.com for formal complaints, which we review in line with our commitment to resolving any claim within a reasonable time after submission.